Lead Product Manager (Contract)

Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, bet...

Reporting to the Chief Product & Engineering Officer, as a Lead Product Manager here at Coconut, you’ll drive a critical company-level growth, product vision, strategy, and data driven roadmap that delivers! Your familiarity with the environments and needs of large enterprise customers make identifying market and cu...

Lead multiple of our core product offerings within our suite that provides great experiences for the staff of our customers (eg. bankers and advisors). You’ll partner with Engineering to help ensure our Platform is the engine that empowers the end customer through pre-meeting activities

8+ years of product management experience (Bonus points if it’s in SaaS or Banking)
An exceptional ability to work collaboratively with stakeholders across Engineering and market-facing departments, showing a high degree of skill in conflict management, change management, and leading by influence
A technical background (APIs, Integrations, etc) especially in SaaS companies that are scaling their product and features
Demonstrated ability to work with technical teams on AI-enabled products, including a practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics. Candidates do not need to be data scientists or ML engineers, but must be able to ask strong technical questions and make sound product trade-offs
Excellent written and verbal communication skills. You’re ready to speak in front of execs or the entire company
A growth mindset. You’ve got a track record of pursuing professional growth through teaching or mentorship
Demonstrated knowledge of design principles for mobile and web
Success in defining and launching products that meet and exceed business objectives
Proven experience managing multiple products in parallel as part of a portfolio strategy
Proven ability to think strategically and execute tactically. You think beyond products and releases, and are able to elevate the organization to think about value streams and strategic levers
A keen business sense and are able to leverage data to develop and prioritize strategic objectives
Ability to travel - expect to travel to customers or our head office from time to time (possibly up to once a quarter)

 
This posting is for a vacant contract position. The expected hiring range for this role is $130,000 - $170,000.
The base salary for this position is listed to support candidates to align themselves within the target range. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector, alongside a review of our internal compensation framework to ensure pay equity across the company. Note that ranges may evolve over time.  We aim to provide a fair offer and hire within this specified range. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration. Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.).  
Our Investment in You:
Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.
Ability to do your job in a supported, but flexible environment
Supported professional development, learning, & career opportunities - be supported in your growth journey! 
Regular 1:1 coaching with your leader and regular connection to a passionate executive team
Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy; 
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! 
Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1! 
Virtual mental health and EAP platform 
WealthSimple GRSP & Matching 
Annual Wellness Benefit ($1000 per year) 
Opportunity to work remote - anywhere in Canada! 
Employee Options - everyone shares in our success! 
Internet Subsidy on each paycheck 
Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
A People First Company - 4.2 rating on Glassdoor
"Most Admired Corporate Cultures" (2024) and ranked #22 in "Best Workplaces in Canada" (2025) in company size category
Who we are and What we do: 
Vision
To create a world where time is well spent.
Mission
To optimize your branch performance in order to drive growth, increase productivity, and deliver exceptional customer experiences.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
 
Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences.
Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.
Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage. 
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and