Training Representative

In this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri’s User Conference, internal and distributor t...

Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri
Identify and analyze customer needs and recommend appropriate solutions
Build and maintain relationships with customers to support training sales goals and customer experience
Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
Act as the main point of contact for customers and internal teams for training class coordination needs
Increase revenue by enrolling wait-listed and cancelled-upon students in classes
Generate predefined or ad-hoc SAP reports and additional tasks as needed

2+ years of experience working in a fast-paced and deadline-oriented business environment
Excellent written and verbal communications skills
Strong interpersonal skills for communication with internal and external customers
Strong collaboration, leadership, and problem-solving skills; ability to work with deadlines and multiple tasks simultaneously
High attention to detail, flexible with last-minute changes and requests, and ability to work independently
Customer-focused and customer service oriented 
Proficient with Microsoft Office suite, including Outlook, Word, and Excel
Minimum typing speed of 45 words per minute
Ability to work one of the following schedules:
Eastern Standard Time zone schedule (8am-5pm ET), working with a team on the East Coast
Pacific Standard Time zone schedule (8am-5pm PT), working with our Redlands team
Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
Bachelor's degree in Business Administration, Marketing, Communications or related field
4+ years of experience in a professional office environment
3+ years of customer service experience
Knowledge of Salesforce

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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$20.50—$34.85 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
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