About the Job
At Freenome, we are seeking an Automation Service Engineer II to help grow the Freenome Automation Service team. The ideal candidate is responsible for providing world-class Laboratory Equipment Lifecycle Management service and support, while contributing to efficient processes, procedures, and best practices. You w...
This position will ultimately report to the Supervisor of Equipment, Service and Maintenance Engineering Operations. During initial onboarding, the role will report directly to the Manager, Automation Service Engineering.
Support and perform fellow engineers with equipment installations, qualifications, scheduled and unscheduled maintenance activities to ensure the highest level of instrument reliability and uptime.
Key Responsibilities
Coordinate and schedule unscheduled maintenance activities between internal and external customers.
Perform routine and preventative maintenance activities, including post-PM procedures (instrument teaching, move tests, qualification work, and documentation), while ensuring maximum instrument uptime and compliance with Freenome’s Quality Management System (QMS).
Participate in on-call rotations, responding to P0-P1 issues and resolving real-time issues on critical and non-critical equipment in the clinical laboratory.
Support Equipment, Asset Management & Operations Support through the equipment lifecycle, including troubleshooting, calibration support, training, and laboratory equipment asset inventory management.
Communicate equipment status, maintenance activities, and updates with internal customers.
Contribute to the administration and maintenance of the computerized maintenance management system (CMMS).
Ensure laboratory documentation is accurate, complete, and GMP-compliant throughout the equipment lifecycle.
Effectively coordinate with third-party service providers and vendors.
Support, configure, and maintain the temperature monitoring system for cold storage units and laboratory environmental monitoring.
Manage 5S spare parts inventory to support laboratory operations and scalability.
Provide equipment service and operational support during normal business hours and after hours, including weekends, as required.
Required Skills & Abilities
B.S. degree in an engineering or scientific discipline, with a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Experience and knowledge in providing laboratory equipment support for Clinical and R&D environments for Hamilton and Bravo Liquid Handlers, Illumina Sequencers, and various other ancillary laboratory instrumentation.
Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
Excellent communication skills to work with high dynamic cross functional teams.
Team player: strong communication, collaboration, active listening, and problem-solving skills.
Schedule Flexibility - This position will initially start as a Monday - Friday role from 9am to 5pm. After onboarding and training, it will shift to one of the following shifts: Monday - Friday, 7:30am-3:30pm, Monday - Friday, 10:30am-6:30pm, Tuesday - Saturday 9am 5pm. *Schedules subject to change, will give 4 weeks notice when doing so.
Proficient in providing service support for Hamilton and Bravo Robotic liquid handlers.
Experience providing service support for various other laboratory instrumentation.
Familiarity with developing and executing training programs and providing knowledge-transfer to other engineers and lab personnel.
Experience authoring and supporting laboratory equipment PM, IQ, OQ, PQ, repair, and other service related documentation.
Experience working within a CLIA, CAP, PMA, and/or GDP, GMP highly regulated environment.
Experience standardizing processes for scalability and sustainability.
A problem solver with skills and knowledge to work hands on and lead by example.
Hands-on technical troubleshooting skills in high throughput, sample processing laboratories to support operations and scale activities.
Experience utilizing 5S, Lean Manufacturing, and Six Sigma methodologies.
Liquid Handler programming experience is a plus.
