Customer Onboarding Specialist

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes,...

We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

As a Customer Onboarding Representative at Halter, you lead the rollout of Halter on new ranches. You’ll own deployments end-to-end, training animals and operators, solving problems, and supporting producers as they get started. While most deployments happen remotely, time on ranch matters, and you’ll regularly work alongside customers in the field.
This role is practical, hands-on, and highly ownership-driven. Every ranch is different, and you’ll tailor each deployment to help producers build confidence with Halter.

Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams
Work directly with ranchers to bring Halter into their operation and support day-to-day use
Lead training that fits the ranch: practical, straightforward, and useful
Act as the main point of contact during deployment, giving customers a clear, reliable owner
Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated
Keep deployments on track by managing timelines, aligning resources, and clearing blockers
Solve problems quickly and adapt plans as conditions change
Spot patterns in the field and help improve how future ranches are deployed
Track key signals to understand what’s working and where we can improve
Set customers up with the confidence and foundation needed for long-term success with Halter

Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
Confidence operating independently and keeping priorities organized
The ability to coordinate moving pieces and keep things progressing without constant oversight
A practical, solutions-focused mindset when challenges come up
Comfort working cross-functionally: pulling in the right people and keeping everyone aligned
Clear, straightforward communication
Good judgment and the ability to adapt when plans changeA genuine care for the people we serve and the quality of the work

Agriculture or ranching experience
You can communicate in Spanish - this would be a bonus, but isn’t required
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
Experience working in ag-tech