Account Manager

Money stress is the biggest productivity killer in the workplace - My Money Matters exists to change that. We're building an app that improves employees' finances automatically every pay day - giving them financial tools that directly improve their financial health with less effort.

Every pay day is an opportunity to build better money habits. We make it easy. Employees can accelerate retirement savings with tax-efficient pension top-ups, build a safety net effortlessly with auto savings, or access their already-earned salary ahead of pay day for emergencies.

For employers, fewer employees with money worries means more focus on work. We're trusted by major organisations including the NHS, and we're growing fast.

Own and deliver an expansion target across your portfolio
Build an account plan for each customer, mapping current products, whitespace and the route to the full platform
Take expansion from discovery through business case, proposal and close, positioning on-demand pay, Auto Savings and new products
Drive employee take-up with each employer, since usage is what turns contracts into revenue
Keep CRM, pipeline and forecasts accurate
Own renewal outcomes for your portfolio, with the aim of converting single-product renewals into platform renewals
Start renewal planning 9–12 months ahead of contract end, so value delivered and the platform case are evidenced well before any formal window
Negotiate scope, pricing and contract length, and close
Read public sector procurement and contractual constraints (framework terms, call-off and extension options, modification thresholds) and use them to shape the timing and route of each conversion
Protect existing revenue with an evidence-based view of account health, spotting risk early
Handle commercial risk with confidence, including insourcing, budget scrutiny and competitor comparison
Act as the escalation point for complex account issues
Build direct relationships with budget holders across HR, Payroll, Pensions, Finance and the executive team, never relying on a single contact
Turn platform data (take-up, employee outcomes, cost savings) into a commercial story that lands at C-level
Represent MMM credibly as the primary commercial contact in high-stakes conversations
Sales and Launch: take a smooth handover from Sales and the Launch team, who bridge the gap from contract to go-live, so you pick up a live, well-understood account ready to grow
Marketing: employee engagement campaigns and customer case studies
Product: feedback customer insight and pilot new products with your accounts
Be the voice of the customer internally and share best practice with the wider team
Growth measures come first; retention is the baseline you protect.
 
Measure
What it shows
Net revenue retention
Portfolio revenue growth after churn and contraction
Expansion revenue vs target
New revenue closed from existing accounts
Platform conversion rate
Share of renewals converted to platform agreements
Employee take-up
Share of eligible employees using each product
Gross revenue retention
Revenue kept, before expansion
A reactive support role
An onboarding or implementation position
A renewals admin role: the job is to grow contracts, not roll them over
A new business role: your growth comes from your existing portfolio
This role suits someone who wants direct commercial ownership of a portfolio and is motivated by growing it, as comfortable negotiating a platform renewal in the boardroom as they are building the account plan that gets it there.
Stage 1 | People & Culture Call – An initial conversation about your experience, motivations and what you’re looking for in your next role.
Stage 2 | Hiring Manager Interview – A 60-minute interview with the Hiring Manager to explore your experience in more detail, your approach to the role and give you the opportunity to learn more about the team and what we’re building.
Stage 3 | Practical Exercise – A final-stage practical exercise designed to give you the opportunity to demonstrate how you would approach some of the key areas of the role. You’ll be provided with a briefing and any relevant context in advance so you have time to prepare.

Strong commercial acumen: spots opportunity, builds the business case, negotiates and closes
Consultative and growth-minded, positioning a multi-product solution against customer needs
Influences and holds relationships at C-level and senior budget-holder level
Translates product capability into commercial language for a senior, non-technical audience
Organised, self-directed and data-literate, running a portfolio pipeline without close supervision
Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role
Experience owning renewals, ideally moving customers onto broader or multi-product agreements
Experience managing relationships with C-level or senior budget-holder stakeholders
Experience working with a high degree of autonomy against commercial targets
Experience with complex, regulated or public sector organisations is advantageous but not essential
Experience in a high-growth SaaS business, ideally in an adjacent sector (HR, benefits, payroll, financial wellbeing, finance)