Staff, Product Manager - Identity

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

In this role, you’ll:
Design product capabilities for Identity platform on Twilio—building new products that help our customers’ secure their applications for both agentic and human identity use cases.
Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap to deliver on these capabilities.
Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives.
Operate with deep product ownership: author PRFAQs, product requirement docs, collaborate closely with engineering and design to bring these ideas to life, and enable our go-to-market teams to help our customs solve their challenges leveraging our products. 
Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.
Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers value.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
5+ years experience in product management or 2+ years in product management and 3+ years in an engineering role
Experience in building deeply technical products and/or products for developers.
Bachelor in Computer Science, Engineering, or equivalent practical experience required.
Strong technical, analytical, and UI/UX design understanding. 
Excellent written and verbal communication skills. 
Experience in identity and access management. 
Experience building developer tools or SDKs
Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.