Credit Operations Officer (12 month FTC)

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

The purpose of the Credit Operations Officer role is to ensure the best possible customer experience for Allica’s lending products from Offer stage through to drawdown and completion. Working closely with our Relationship Managers, our legal and valuation panels and our Underwriting teams you will be responsible for...

Deliver post-sanction administration to Commercial Mortgages and other lending i.e. GGS loans, Overdrafts and Business Loans, ensuring timely release of communications, legal and valuation instructions and payments to support the bank’s ethos of fast, high-quality service.

Responsible for satisfying Conditions Precedent to the Loan, supporting internal and external stakeholders to drive completions.
Managing a pipeline of cases to ensure adherence to the team’s service level agreements and quality expectations.
Maintain good working relationships with all legal and valuation panel partners to ensure smooth and timely exchange of correspondence and communication.
Build and maintain relationships with core internal stakeholders; Underwriting and Relationship Managers being key.
Maintain clear and accurate records for each case, including clear sanction audit trail, for MI and monitoring.
Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
Support wider lending teams, which may include cross skilling and working across Asset Finance.
A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
Commercial Mortgage based background.
A generic knowledge of the commercial environment and lending pipeline management.
A good level of financial and commercial awareness.
A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.