Role Overview
As Business Analyst at Brighte, you'll sit at the heart of our AI and automation transformation within our sales and operations team. You'll identify where technology can unlock the most value, shape how that value is experienced by users, and lead implementation from start to finish — working across Commercial, Data, Operations, Technology, and Engineering to get things done.
This is a hands-on role with real impact. One week you might be mapping a broken process and designing an AI-powered solution to fix it; the next you're prototyping a solution, pressure-testing it with stakeholders, and embedding it into an operational team.
You'll report to the Head of Business Operations and work closely with the CFO, Head of Sales & Operations, Data team, and senior functional leaders to ensure every initiative is grounded in business value, built for humans, and delivers measurable outcomes.
What You'll Do
Problem Identification & Value Assessment
Develop a deep understanding of Brighte's business model, processes, and data landscape
Identify, prioritise, and roadmap AI and automation opportunities based on commercial impact, cost, and feasibility
Build business cases that connect technology solutions to measurable business outcomes
Conduct use-case analysis for AI projects, including cost-benefit assessment and risk evaluation
Translate business requirements into clear technical specifications and visual concepts that teams can build from
Process & Experience Design
Bring ideas to life through wireframes, user flows, and prototypes using tools like Figma, Codex, Claude or equivalent
Work with users and stakeholders to understand pain points and design workflows around how people actually work
Ensure solutions are intuitive and adopted, not just technically functional
Develop clear handoff documentation so engineering can build with confidence
AI & Automation Implementation
Lead end-to-end implementation of AI and automation initiatives — on time, on budget, and aligned with business goals
Work closely with Engineering and Technical teams to integrate AI tools into Brighte's existing systems and processes
Partner with internal stakeholders to deploy and optimise tools including Claude, Microsoft Copilot, ChatGPT, and other automation platforms
Process Design & Scale
Identify broken or inefficient processes and redesign workflows that leverage AI and automation
Build new processes with scale in mind — documented, repeatable, and transferable across teams
Evaluate performance of implemented solutions and continuously surface opportunities for optimisation
Stakeholder Engagement & Governance
Partner closely with the CFO, Head of Sales & Operations, Data team, and key functional leaders to align initiatives with Brighte's strategic roadmap
Facilitate workshops, co-design sessions, and prioritisation discussions across business units
Act as the bridge between business users and technical teams, ensur