Staff Product Manager, Onboarding

Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and ...

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions ...

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If tha...

As the Staff Product Manager, Onboarding, you will own and optimise the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC & KYB initiatives to minimise risk of fraudulent users and bad actors on the platform. 
This role is based in Sydney
Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
Strike the right balance between a frictionless onboarding process and robust KYC & KYB controls to mitigate risk to Airwallex and our customers

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
5 to 10 years of overall professional experience
Experience in product management, go-to-market propositions, product design, product planning and development
Experience taking products from ideation to delivery, ideally at global scale
Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
Bachelor’s degree or higher with exemplary academic achievements
Solid understanding of Onboarding, UX/UI, KYC & KYB and/or Risk
Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.