Strategic Account Manager, Enterprise - 12 months FTC

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their...

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

Active listening: deep understanding of customer goals, strategy and long term objectives, to formulate plans to unlock new revenue opportunities and mitigate attrition risks. Initiating conversations and solutions that deliver against customer buying needs  
Consultative selling: you will hold a creative and ambitious talent for driving new business and strategic account management, coordinate large group discussions and bring in the relevant buying authorities to influence and drive the business to sale-won
Hyper Collaboration: you will have experience in working with multiple teams and stakeholders to create a winning strategy for unlocking growth in APAC to lead SiteMinder to be the preferred partner for multi-property groups in the region.
Stakeholder management: influencing and liaising with variety of internal stakeholders, across multiple departments (Product solutioning, Onboarding, Support, Sales, Marketing, Finance, Support, Customer Success)
Proactive engagement: implementing plans to increase product adoption, service satisfaction, product updates and customer feedback
Protection of revenue: by ensuring customers are committed to term agreements and managing the contract renewal process
Travel requirements: regular travel within the region to attend trade shows, conferences and Quarterly Business Reviews with high value accounts 

Hotel or travel industry experience: in-depth understanding of the hospitality/hotel industry and travel technology, and the infrastructure of large hotel groups
Experience in SaaS sales or product/technology partnership management. Ideally 3+ years experience in consultative selling to C level personas within a technology or hospitality-travel technology business
Strong communication skills to build rapport and trusted, long-term relationships with customers and ability to bring together multiple stakeholders internally and externally to match buying authority and knowledge sets
Excellent negotiation skills to overcome objections and navigate complex buying structures to influence multiple buying identities 
Consultative approach to solution sell and present as a subject matter expert in the hospitality technology field
Creative problem-solving skills and ability to manage expectations
Highly resilient self starter, operating well independently, with positive attitude to winning deals
Language requirements: Fluent in English, Professional working proficiency in any of these languages: Bahasa, Mandarin, Korean or Japanese, is a plus.