Digital Support Officer

Our people are our greatest asset, and we are dedicated to fostering a positive culture where people are at the heart of everything we do. We believe in the power of collaboration and the importance of each team member in shaping our shared success. Our culture thrives on diversity, innovation, empowerment and progr...

A specialist position within the Operations department the Digital Operation Support Officer is responsible for the day-to-day digital operations of our digital advertising assets.

It will see you monitoring and maintaining the digital infrastructure of JCDecaux Australia’s digital advertising assets, ensuring all assets are operational and content is playing properly using the monitoring system and various other operational tools.

 
Remote Managing and monitoring of digital asset both re-actively and proactively identifying issues
Troubleshoot media player, display screen, communication devices to keep the advertisement panel showing content properly
Assist local field team to prepare, test digital furniture for quality assurance
Compile and update procedures, manuals and instructions relating to digital assets and delivery
Visit sites as required to troubleshoot when an incident cannot be resolved by field operatives and would require expert knowledge
Log detected and reported faults in ticketing systems
Communication back to internal and external stakeholders on reported faults
Returned players from the field analysis, repaired, and returned to stock in the warehouse
Assist with the commissioning of newly installed digital assets
Minimize screen downtime through active monitoring and response
Drive continuous improvement initiatives to improve performance of costs
Manage the ad hoc maintenance requests for 3rd parties.

 

You will be someone with demonstrated experience in a technical support role. In addition to:
Experience with Linux operating systems preferred
Experience with computer networking
Understanding of computer hardware components and repair
Familiar with Microsoft office products such as outlook and excel
Bachelor in IT/Computer Science/Telecom or equivalent experience preferred.
Experience in similar monitoring/troubleshooting role of digital component is desirable