About the Job
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
This isn't a relationship management role — it's an ownership role. Sharp. Adaptable. Unstoppable.
Key Responsibilities
This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for yo
Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts
Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work
Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes
Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities
Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad
Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows
Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes
Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts
Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams
Ensure successful integration of Axon solutions into customer environments and workflows
Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions
Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows
Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick
Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters
Lead QBRs, EBRs, mission reviews, and strategic planning discussions
Help customers define success metrics and measure progress against mission objectives
Capture baseline metrics before major deployments so impact can be proven, not assumed
Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field
Share field intelligence with Product and Engineering teams to influence future roadmap decisions
Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets
Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact
Partner with Sales to support long-term account strategy and expansion readiness
Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes
Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one
Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs
Required Skills & Abilities
Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply)
Former law enforcement or military experience preferred, but not required
A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work
Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building
Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems
Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments
Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities
Ability to understand both technical systems and the operational environments in which they are used
A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly
Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams
Commitment to delivering exceptional customer experiences and building trusted partnerships
Ability to obtain and maintain CJIS compliance and adhere to security standards
Experience in public safety, law enforcement, corrections, or other mission-critical operational environments
Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems
Experience translating field insights into reusable tools, playbooks, or product requirements
Background in forward-deployed engineering, solutions architecture, or operational transformation at scale
We recognize that candidates may bring strengths from different backgrounds and experiences. If your experience aligns closely with this role, we encourage you to apply.
This role is for builders who earn trust in the room — not for those looking for a predictable schedule or narrowly defined responsibilities. Every week looks different. That's the job.
Location: This position is based out of the greater St. Paul area, working at customer sites 4 days per week with some travel
