Technical Account Manager - Pinellas County FL Sheriff's Office

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goa...

Achieve mastery of all Axon technologies and products 
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner 
Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic 
Provide tier-2 technical support 
Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting 
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances 
Develop relationships with key partners to support growth within the customer account 
Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services 
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement 
Maintain customer confidence, especially in high-pressure situations 
Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary 
Report, as needed, to various agency locations to ensure project timelines and objectives are being met 
Support customer deployment activities, implementation planning, product adoption, and operational readiness 
Deliver customer training related to relevant Axon products, workflows, and integrations 
Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment 

Bachelor’s degree or equivalent work experience 
3+ years of experience working with major city, enterprise, or similarly complex customers 
Proven track record of successfully managing customer relationships and technical projects 
Experience with project management and product deployment 
Understanding of SaaS, cloud providers/solutions, virtualization, and storage 
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies 
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets 
Unmatched analytical, strategic, and creative problem-solving skills 
Excellent interpersonal skills with strong written and verbal communication 
Detail-oriented with excellent organizational and time management skills 
Demonstrated ability to deal with change and excel in high-stress situations 
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies 
Must be able to pass any required agency