TeleTriage Nurse - New Zealand

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support fr...

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions,...

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our  members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. 
Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/ 7 rotating roster.
The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.
This role requires you to be based in Auckland, with most shifts require in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.
 
Conduct telephone and chat-based screenings to assess medical and mental health concerns.
Determine the urgency and criticality of member conditions to facilitate appropriate referrals
Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
Provide referrals to counselling and partner services according to member needs.
Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

 

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.
Minimum of 4 years of nursing experience, with experience in; Emergency and Triage trained and or Telehealth or Critical Care (ICU) is highly desirable.
Proven problem-solving skills with exceptional attention to detail.
Local knowledge of the New Zealand Healthcare system
Strong organisational and time management skills, capable of working independently and within a team.
Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
High level of self-motivation and proactive in enhancing personal performance.
Confidence in using technology platforms and a commitment to ongoing professional development.
Current registration with the NZ Nursing Council