Benefits Operations Specialist - AMER

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious proble...

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

Provide delightful support to Employees and Clients re: Benefits in multiple areas
Benefits plans key attributes, including pricing, coverage and claims
Benefits plans enrolment and unenrollment
Benefits invoicing / billing
Benefits Remote platform
Benefits vendors’ platforms
Process and solve tickets and escalations in Zendesk/e-mail
Execute with care and precision data related tasks (preparation, entry, download etc.)
Help define/detail and execute on Standard Operating Procedures
Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
Maintain the operations process documents and be able to find automation possibilities to streamline process
Constantly research and systematically distill written knowledge in Notion
Be able to go from “scout to scale” and actually start things up and get things done
Be an internal and external champion of Remote's values and Benefits team's goals

Experience in HR Operations Employee Benefits ideally in the context of delivering US PEO services
Obsessed to provide an excellent customer service experience
Strong organizational and time management skills
Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
Ability to work in a fast-paced environment and multi-task effectively across various tech tools
You are a manager of one
Writes and speaks fluent English
It's not required to have experience working remotely, but considered a plus
Embraces AI and automation to work more efficiently