About the Job
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious proble...
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
Key Responsibilities
Partner with customers to understand operational challenges, constraints, and success criteria; run structured technical discovery and define the “definition of done”
Translate open-ended problems into clear technical designs and implementation plans (architecture, data flows, integration surfaces, security considerations, rollout strategy)
Build AI-enabled solutions that integrate with customer systems and Remote’s platform (e.g., data pipelines, workflow automations, tool integrations, agentic services) and perform real tasks end-to-end
Own deployments including reliability, performance, observability, incident response, and continuous improvement
Develop evaluation and measurement for AI behavior: success metrics, test harnesses, golden datasets, regression suites, and guardrails (quality, safety, privacy)
Work with real data to validate outputs, quantify impact, and iterate quickly based on evidence
Collaborate cross-functionally with Product and Engineering to ship high-quality solutions and to upstream reusable components
Create leverage by turning one-off solutions into repeatable playbooks, reference architectures, templates, and internal tooling
Be the voice of the field: bring back concrete customer needs, edge cases, and constraints that should shape product strategy
Team: Remote Build / Customer Engineering (or equivalent)
Location: Remote
Time zones: Ability to overlap with customer working hours as needed
Travel: Whilst the majority of the work is Remote, please expect around 10% of travel for customer engagements
Start date: As soon as possible
Required Skills & Abilities
Must have
Demonstrated experience shipping production software (backend and/or full-stack) and owning it in production (on-call mindset, debugging, instrumentation)
Strong integration and systems thinking: APIs, event-driven systems, webhooks, auth (OAuth/service accounts), data modeling, idempotency, and failure modes
Applied AI/LLM experience beyond prototypes: prompt+tool design, RAG and retrieval patterns, evaluation, latency/cost trade-offs, and reliability practices
Ability to operate in ambiguity: you can go from “problem statement” to “shipped solution” with minimal hand-holding
Clear, structured communication in writing; ability to explain trade-offs to technical and non-technical stakeholders
Nice to have
Experience with enterprise environments (security reviews, compliance constraints, procurement, change management)
Experience building with agent frameworks and/or workflow orchestration systems
Familiarity with HRIS, payroll, identity/access management, or adjacent enterprise domains
Experience with multi-tenant SaaS, RBAC, and data privacy by design
