Level 3 MSP Engineer

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy -...

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
Resolve escalated technical issues with systematic troubleshooting approaches
Create comprehensive documentation and communicate effectively with clients at all technical levels
Participate in project planning, scope management, and timeline development

MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
 
Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
 
Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction
Security services: vulnerability scanning, DLP, zero trust principles
Virtualization: Azure Virtual Desktop, Docker, VMs
SASE and SIEM/SOAR concepts
Continuous learner: Actively engaged in training, certifications, or professional communities
Adaptable: Flexible approach to changing requirements while maintaining quality
Results-focused: Prioritizes client outcomes over technology deployment
Detail-oriented: Systematic documentation and delivery processes
Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
Flexibility: Responsive during client emergencies