About the Job
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Key Responsibilities
ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.
This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else.
The ideal person is someone who is obsessive about accuracy, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across hundreds of accounts.
Provisioning
Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
Subscription & account management
Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on.
Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
Revenue integrity
Run periodic audits of active subscriptions to verify billing matches contracted terms
Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
Support month-end and quarter-end close by reconciling billing platforms with Finance's records
Surface pricing or configuration anomalies to relevant teams.
