About the Job
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
Key Responsibilities
You will own the digital-first post-sales motion for ElevenLabs' digital segment - the 1000+ early-stage and growth-track accounts that are building with ElevenLabs but haven't yet reached the complexity that demands full managed coverage. Your job is to make sure these accounts activate, adopt, stay, and grow - not through 1:1 relationships, but through the systems, sequences, and signals you build.
This role doesn't exist yet. You're building it. That means designing the engagement playbook from scratch.
Design and own ElevenLabs' digital CX playbook for scale accounts - trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring, built from the ground up
Build and maintain the health scoring model for digital accounts; define what at-risk, dormant, and breakout-track looks like in product data
Partner with RevOps to wire up the tooling - Claude, Clay, Lemlist, Salesforce - automating what can be automated and surfacing what needs human attention
Own NRR and retention KPIs for the digital segment
Required Skills & Abilities
Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment - you know what good looks like in a technical, fast-moving customer environment
AI-native: you use AI tools in your daily workflow and have replaced at least one manual process with an automation that runs without you
A track record of owning commercial outcomes on a digital book - NRR, retention, and expansion driven by automated motions and product signals, not coverage density
Comfortable managing a high-volume book of business with a systems mindset - you build playbooks and repeatable motions, not just individual relationships
Experience using product usage data to spot risk and opportunity - health signals, activation milestones, usage floors - and acting on them before they surface in a renewal conversation
Fluency with the tools of digital CX - Intercom, Clay, Mixpanel, Amplitude, HubSpot, Salesforce, Gong - you don't need to master all of them, but you know how they fit together
Experience at a product-led growth company - in PLG environments, the product is the primary driver of acquisition, activation, and expansion
Experience in the voice AI, audio AI, or conversational AI space
Experience building digital engagement programs across a long-tail account base (100+ accounts)
