Director, Customer Success

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients...

Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

We are seeking a stellar, east coast-based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2–5) of Pearl's largest enterprise accounts in the Southeast, helping them succeed in ACO REACH, MSSP...

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

You're an experienced enterprise relationship manager who thrives in complex, high-stakes environments. You bring deep familiarity with the provider landscape and value-based care programs, and you know how to earn trust with both clinical and executive audiences. You are comfortable being both a strategic advisor and a hands-on operator in an ambiguous, fast-changing startup environment where you will step out of a single functional lane to coordinate across Product, Operations, Data Science, and Growth. Rather than managing a high volume of transactional accounts, you excel at going deep on a small number of complex, high-stakes enterprise relationships.
8+ years of experience in Customer Success, enterprise relationship management, network contracting, or a comparable provider-facing role.
Expertise in ACO REACH, MSSP, or other value-based care models.
Experience working with health systems as a technology vendor, within an ACO, or at a tech enablement company.
Demonstrated ability to build and maintain senior-level relationships within large health systems or physician networks.
Experience preparing and presenting to clinical and executive leadership.
Proven track record of achieving renewal and expansion targets at scale.
Thrive as a self-starter who is able to keep track of several parallel projects and initiatives in a start up environment
Willingness to travel up to 25% for in-person customer engagement.
Experience with CRM analytics (HubSpot preferred) and internal dashboarding to drive resource allocation and measure outcomes.
Prior people management experience, or a strong desire to grow into it.