Customer Success Manager

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients...

Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will serve as the lead on these accounts, supporting all aspects of customer health from implementation to renewal. Your work will ensure customers are fluent in value-based care programs, adept with our...

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

You are a natural relationship-builder and strategic thinker, skilled at helping customers navigate complexity and achieve their goals in an ambiguous, changing ACO landscape. Your experience working with providers in a value-based care setting has prepared you to guide customers through significant operational transformations with empathy and data-driven expertise. You are excited to roll up your sleeves to parse through nuanced customer questions, and you thrive in fluid startup environments rather than highly structured or predictable settings with unchanging processes.
A Bachelor’s degree or equivalent professional experience.
4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
Experience in value based care
Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
Willingness to travel up to 25% for critical in-person customer meetings.
Direct experience working with and supporting primary care providers.
Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources.
A track record of successfully achieving account expansion or renewal targets.
A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.